SHIPPING POLICY

Introduction

At WXW Pro, we strive to provide efficient and reliable shipping services to our customers. This Shipping Policy outlines the terms and conditions regarding the shipping of products purchased from our website.

1. Order Processing

1.1 Order Confirmation: Once you place an order, you will receive an email confirmation with your order details. Please review this information carefully and contact us immediately if there are any discrepancies.
1.2 Processing Time: Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Shipping Rates and Delivery Estimates

2.1 Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout. The cost of shipping depends on the shipping method selected, the destination of the shipment, and the weight and dimensions of the package.
2.2 Delivery Estimates: Delivery times vary depending on your location and the shipping method chosen at checkout. Estimated delivery times will be provided during the checkout process. Please note that these are estimates and actual delivery times may vary.

3. Domestic Shipping

3.1 Shipping Methods: We offer various shipping options for domestic orders, including standard shipping, expedited shipping, and overnight shipping. The available shipping methods will be displayed at checkout.
3.2 Delivery Time: Standard shipping typically takes 3-7 business days, while expedited shipping takes 2-3 business days, and overnight shipping takes 1 business day. Please allow additional time for processing.

4. Order Tracking

4.1 Tracking Information: Once your order has shipped, you will receive an email notification with a tracking number. You can track your order using the tracking number provided.
4.2 Tracking Issues: If you have not received your tracking number or if the tracking information is not updating, please contact our customer service team for assistance.

5. Shipping Restrictions

5.1 P.O. Boxes: We do not ship to P.O. Boxes. Please provide a physical address for delivery.
5.2 Restricted Items: Certain items may be restricted or prohibited from shipping to specific destinations. If an item in your order cannot be shipped to your location, we will notify you and provide alternative options.

6. Shipping Delays

6.1 Weather and Unforeseen Events: Shipping delays may occur due to weather conditions, natural disasters, or other unforeseen events. WXW Pro is not responsible for shipping delays caused by these factors.
6.2 Carrier Delays: We work with reputable shipping carriers, but occasionally, delays may occur that are outside of our control. If your shipment is delayed, please refer to the tracking information and contact the carrier directly for updates.

7. Missing or Lost Packages

7.1 Lost Packages: If your package is lost in transit, please contact our customer service team for assistance. We will work with the shipping carrier to resolve the issue.
7.2 Stolen Packages: WXW Pro is not responsible for stolen packages. If your package is marked as delivered but you have not received it, please check with neighbors and contact the carrier for further assistance.

8. Changes to This Privacy Policy

We have the right to update its privacy policy at any given time in order to best reflect our practices and any changes that may have incurred over time. If there are any changes, they will be updated on this page. If there are any significant changes to our policies, we will be sure to send you an email with prominent notice.