REFUND POLICY

Introduction

At WXW Pro, we are committed to providing high-quality products and services. If you are not entirely satisfied with your purchase, we are here to help. This Refund Policy outlines the terms and conditions for returns and refunds.

1. Returns

1.1 Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You must provide a receipt or proof of purchase.
1.2 Return Window: You have 30 calendar days from the date of purchase to return an item for a refund or exchange. Items returned after 30 days will not be eligible for a refund or exchange.
1.3 Non-Returnable Items: Certain items are non-returnable, including:
- Gift cards
- Downloadable software products
- Personalized or custom-made items
- Items marked as final sale

2. Refunds

2.1 Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.
2.2 Processing Time: Refunds will be processed within 7-10 business days after we receive and inspect the returned item. The time it takes for the refund to appear in your account may vary depending on your payment provider.
2.3 Partial Refunds: Partial refunds may be granted in the following situations:
- Items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.
- Items returned more than 30 days after delivery.

3. Exchanges

3.1 Eligibility: We replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us with your order details.
3.2 Process: To exchange an item, please send it to the address provided in the contact section. We will inspect the item and process the exchange.

4. Shipping

4.1 Return Shipping: You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4.2 Shipping Insurance: We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
4.3 Exchange Shipping: If you are exchanging an item, the time it may take for your exchanged product to reach you may vary based on your location.

5. Damaged or Defective Items

5.1 Reporting: If you receive a damaged or defective item, please contact us immediately with your order number and a description of the issue. We will provide instructions on how to return the item for a replacement or refund.
5.2 Resolution: We will cover the cost of return shipping for damaged or defective items. Upon receipt and inspection of the returned item, we will process a replacement or refund.